Mbanji allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both guests and hosts alike. Each listing and reservation on our site clearly states the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to arrival, except fees

• Cleaning fees are always refunded if the guest did not check in.
• The Mbanji service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Mbanji within 24 hours of check-in.
• Mbanji will mediate when necessary and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.

Moderate: Full refund 5 days prior to arrival, except fees

• Cleaning fees are always refunded if the guest did not check in.
• The Mbanji service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Mbanji within 24 hours of check-in.
• Mbanji will mediate when necessary and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.

Strict: 50% refund up until 1 week prior to arrival, except fees

• Cleaning fees are always refunded if the guest did not check in.
• The Mbanji service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Mbanji within 24 hours of check-in.
• Mbanji will mediate when necessary and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted.