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Mbanji respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform (website, mobile app, or related services).
By using Mbanji, you agree to the practices described in this Privacy Policy.
We collect the following types of information:
Name, email address, phone number, date of birth, and billing details.
Identity documents for verification (e.g., passport, national ID).
Property or experience details provided by hosts.
Payment information processed securely by third-party providers.
Device data (IP address, browser type, operating system).
Usage data (pages visited, time spent, clicks).
Cookies and similar tracking technologies for analytics and preferences.
Identity verification and payment service providers.
Marketing partners and social media integrations.
We process your data for the following purposes:
To provide and improve the Mbanji platform and its services.
To verify the identity of users and prevent fraud.
To process bookings and manage payments securely.
To send service notifications, confirmations, and customer support communications.
To comply with legal and regulatory requirements in Angola.
To improve user experience through analytics and personalized offers (with your consent).
We only share your personal data with:
Hosts and Travelers: for booking purposes.
Payment processors: to process transactions securely.
Service providers: for platform hosting, analytics, and customer support.
Authorities: when required by law or for legitimate security reasons.
We never sell your personal data.
We retain your personal data only as long as necessary:
To provide the services you requested.
To comply with legal obligations (e.g., tax and accounting).
To resolve disputes and enforce agreements.
When data is no longer needed, it will be securely deleted or anonymized.
You have the right to:
Access and request a copy of your personal data.
Correct or update inaccurate or incomplete data.
Request the deletion of your data (“right to be forgotten”).
Withdraw consent for marketing communications at any time.
Object to certain data processing activities.
File a complaint with the local data protection authority.
To exercise these rights, contact us at support@mbanji.ao.
Mbanji uses cookies to:
Remember your preferences.
Improve website functionality and performance.
Analyze usage trends for better service.
You can manage cookie preferences in your browser settings, but disabling them may affect platform functionality.
We use industry-standard security measures:
Encrypted data transmission (SSL/TLS).
Secure payment gateways.
Restricted access to personal information.
However, no system is completely secure, and users should take care to protect their login credentials.
Mbanji is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
If your data is transferred or processed outside Angola (e.g., for cloud storage), we ensure that adequate safeguards are in place.
We may update this Privacy Policy periodically. Any changes will take effect upon publication on our website/app. Continued use of Mbanji after updates means you accept the revised policy.
For any questions about this Privacy Policy or our data practices, please contact us:
📧 Email: support@mbanji.ao
📞 Phone: +244 976 098 504
📍 Address: Liga Afroicana nº 55, Luanda, Angola